IT Support
We aim to provide you with a single point system for ALL your IT Issues.
Our Support Services are broken down into two packages (Standard and
Ultimate) or we can also provide a fully tailored option to meet your specific
requirements.
Levels of IT Support
Telephone Support
TechKnow is where you’re single point call starts and your stress ends.
You call with any technical issues you have and we take it from there.
TechKnow is then committed to finding solutions to the challenges of your IT
needs.
Health Check
As your business grows there will undoubtedly be changes, no matter how slight.
A Health Check every month ensures that your investment is still giving you the best services for your organizational needs.
It also enables TechKnow to spot any small problems before they start to cost your business time and money.
Remote Support
TechKnow can support your computer system with ultimate efficiency. With the
use of secure, professional software TechKnow can quickly address and support your
needs without even stepping a foot on your premises.
All support via this method is covered within the monthly cover.
Anti-Virus Checks
Viruses are becoming an increasing burden in the working environment with up
to three new viruses found every day. Entering the system through all areas of
computers, they can cost your organization thousands of pounds in valuable lost
man-hours and in some cases the machine itself. This regular check enables
TechKnow to make sure that your system is protected at a specified time however TechKnow will not guarantee that an infiltration or the contamination of
an environment by a virus could / would not happen.
1 Hour Guaranteed Response Time
No matter what the severity of the problem, there is a guaranteed maximum
response time to your call which is 1 hour.
Site Visits
The remote support facility will always be the first avenue used to resolve any
issues.
In some circumstances it will not be possible to resolve your issue remotely so
an onsite engineer’s visit will be required.
IT Consultancy
As part of the TechKnow+ Helpdesk you are entitled to free IT consultancy if
required. Our highly skilled consultant can offer advice and solutions that best
suits your company’s needs. Click Here
Server Monitoring
TechKnow Server Monitoring provides constant monitoring of your server
alerting of any issues as they arise.